We help to make ServiceNow projects even better

With our experience as a ServiceNow partner in Germany since 2009, we are the right choice for a successful partnership.

We help companies to realize enterprise service management projects with ServiceNow.

Would you like to overcome the hurdles of a ServiceNow project right away?
Book an appointment with us today and we’ll find the right solution for your project.

Service portfolio

Full Capability Map

Our focus is on platform, technology excellence, hyperautomation & low-code

Starting with ITSM, we have developed significant expertise in IT asset management, SecOps and project portfolio management over the years, in addition to IT operations management including discovery.

How we work

To ensure the success of your project, we have aligned our working methods with the proven, agile ServiceNow best practices method “Now Create”.

Initiate

Project governance and the composition of the team are defined as part of the understanding of the corporate objectives prior to the project kick-off.

Plan

The implementation of workshops for processes, platforms and integrations as well as the definition, review and prioritization of the product backlog lead to the release planning and final definition of the project schedule, including documentation of the test strategy and setup of the system environment.

Execute

During the project, Agile Scrum cycles are run through, the Hypercare approach is defined, sprint reviews are carried out and the planning for system and user acceptance tests (UAT) is implemented.

Deliver

Preparation for the go-live includes the planning and implementation of system tests, user acceptance tests (UAT), ensuring operational readiness and user training.

The formal conclusion of the project includes the handover to operations, the provision of early life support, the recording of lessons learned and the evaluation of the project's success.

Contact us

Our strength is our team

Because our potential lies in our highly trained and motivated employees. Since our company was founded in 2002, our team has grown to over 70 employees.

Our consultants realize the added value in our projects in cooperation with our customers by applying agile methods such as Scrum, service management best practices such as ITIL and, last but not least, our many years of in-depth technical ServiceNow expertise.

As partners at equal level, knowledge sharing, committed teamwork and fun are our guiding principles, which we transfer to our customer projects.