Enhance your ServiceNow project with our expertise

As trusted ServiceNow partner in Germany since 2009, we are your ideal choice for a successful, collaborative partnership

Gain value from your enterprise service management program on the NOW platform

Would you like to navigate around potential obstacles a Digital Transformation journey with ServiceNow might present?
Get in touch today, and we’ll work out the right solution for your scenario.

Service portfolio

The NOW capability map

We focus on Platform, Technology Excellence Workflows, Hyperautomation and Low-code

Building on IT Service Management (ITSM) as our foundation and baseline, we have developed strong expertise in IT Asset Management (HAM and SAM), Security Operations (SecOps), Strategic Portfolio Management (SPM), IT Operations Management (ITOM), and Custom Application Development using Creator Workflows.

How we work

We ensure your project’s success by aligning our approach with Agile best practices from Now Create, using methods that drive efficiency and results.

Initiate

Project governance and team composition are defined as part of understanding the corporate objectives prior to the project kick-off.

Plan

Conducting workshops on processes, platforms, and integrations, along with defining, reviewing, and prioritizing the product backlog, leads to release planning and finalizing the project schedule. This includes documenting the test strategy and setting up the system environment.

Execute

During the project, Agile Scrum cycles are followed. The Hypercare approach is defined, sprint reviews are conducted, and planning for system and user acceptance tests (UAT) is implemented.

Deliver

Preparation for the go-live includes planning and conducting system tests, user acceptance tests (UAT), ensuring operational readiness, and providing user training.

The formal closure of the project includes the handover to operations, the provision of early life support, the documentation of lessons learned, and the evaluation of the project's success.

Contact us

Our strength is our team

Since our founding in 2002, we’ve grown to over 70 highly trained and motivated employees.

Our consultants deliver exceptional value by working closely with customers, applying agile methods like Scrum, service management best practices such as ITIL, and leveraging our extensive technical expertise in ServiceNow.

As equal partners, we prioritize knowledge sharing, dedicated teamwork, and a positive, engaging work environment—principles we carry into every customer project.